Orders & Payment
How do I place an order?
Browse our categories or use the search bar, add items to your cart, and follow the checkout steps. You will receive an email confirmation once your order is placed.
What payment methods do you accept?
We accept the payment methods shown at checkout, including major credit and debit cards. Payments are processed securely by third-party payment providers, and we do not store your full card details on our servers.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Contact us as soon as possible with your order number. Once an order has shipped, it is handled as a return.
Do I need an account to order?
An account makes it easier to track orders and reorder, but you can check out as a guest if guest checkout is enabled at checkout.
Shipping & Delivery
How long does it take to process and ship my order?
Most in-stock orders are processed within 1 to 2 business days. Delivery time depends on your location and the shipping method you choose at checkout.
How can I track my order?
Once your order ships, we will email you a tracking number. You can also check your order status by logging in to your account.
Do you ship outside the United States?
Shipping options are shown at checkout based on your address. If you do not see your country listed, contact us and we will let you know if we can ship there.
My order arrived damaged. What should I do?
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of delivery for items that are unused and in their original packaging. Some items, such as opened fluids and chemicals, special orders, and clearance items, cannot be returned. See our Refund & Return Policy for full details.
How long does a refund take?
After we receive and inspect your return, approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may need extra time to show it on your statement.
Who pays for return shipping?
If you changed your mind or ordered the wrong item, you pay for return shipping. If we sent the wrong item or it arrived damaged or defective, we cover it.
Products & Support
How do I know a part fits my vehicle or equipment?
Check the product description for compatibility details. If you are unsure, send us your vehicle or equipment details and the part you need before ordering, and we will help you confirm.
Are your products covered by a warranty?
Many tools and parts are covered by the manufacturer's warranty. If an item fails, contact us with your order number and we will help you with the claim where possible.
Can't find a product you need?
We can often help source it. Send us the product name or part number through our contact page.
How can I contact you?
Use our contact form, email us at sales@hsnatlanta.com, or call +1 (801) 602-3156. We aim to reply within 1 to 2 business days.